Free & Paid Resources

Operational tools built from real 3PL experience

Practical workbooks and guides for e-commerce brands and 3PL operations — not theory. Use them on Monday morning.

Workbooks & Guides

Download and use immediately

Every resource is built around frameworks we use in real operations. Practical, fillable, and ready to act on.

Free
Delivery Audit
Template
32 checkpoints · 5 sections · 7 pages
Delivery Audit Template
Audit your delivery operation across 5 critical areas in under 30 minutes. Carriers, SLAs, exceptions, claims readiness and scaling. Walk away knowing exactly where your gaps are.
Carrier setup SLA benchmarks Exception mgmt Claims Scaling
Free Download free →
Coming soon
Exception
Playbook
Step-by-step responses for every exception type
Exception Playbook
Exact scripts and process flows for every exception type — failed delivery, customs hold, no update 48h, wrong address and aging in transit. Your team acts fast, every time.
Failed delivery Customs hold Lost shipments
€19 Coming soon
Coming soon
EU Carrier
Comparison Guide
DHL · DPD · UPS · FedEx · GLS
EU Carrier Comparison Guide
Side-by-side comparison of the 5 major EU carriers — pricing, strengths, weaknesses, ideal use cases, claims processes and escalation contacts. Pick the right carrier per route.
DHL DPD UPS FedEx GLS
€29 Coming soon
Coming soon
Operations
Toolkit
Complete ops bundle — templates, trackers, SOPs
Operations Toolkit
The complete operational toolkit for e-commerce logistics teams. Carrier scorecards, SLA trackers, exception logs, claims templates and onboarding SOPs — everything in one place.
SLA tracker Carrier scorecard SOPs Templates
€97 Coming soon

Want automation instead of templates?

Shipment Control Tower monitors all your shipments automatically — exceptions detected, diagnosed and actioned before your customers notice.

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